[companyname] cares about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data can be viewed.
Web store software
We purchase web hosting and e-mail services from MumboMedia. MumboMedia processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. MumboMedia has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MumboMedia is obliged to maintain confidentiality under the agreement.
Email and mailing lists
We use the Pay.nl platform to handle (part of) the payments in our web store. Pay.nl processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and in that context to share (anonymous) data with third parties. In the case of an application for a deferred payment (credit facility), Pay.nl shares personal data and information regarding your financial position with credit rating agencies. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of Pay.nl's services for which they engage third parties. Pay.nl does not store your data any longer than is permitted by law.
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur then you are required to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to eeAfter leaving a review, we share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the delivery. It is therefore necessary that we share your name, address and city details with PostNL. PostNL uses this data only for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.
If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel to perform the deliveries. It is therefore necessary that we share your name, address and city details with MyParcel. MyParcel only uses this data for the purpose of performing the agreement. In the event that Collect & Deliver engages subcontractors, MyParcel also makes your data available to these parties.
Invoicing and accounting
We use the services of Q-Invoice to keep track of our administration and accounting. We share your name, address and place of residence details and details regarding your order. This data is used for administering sales invoices. We use the services of Q-Invoice to keep track of our administration and accounting. We share your name, address and place of residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. Q-Invoice is required to maintain confidentiality and will treat your data confidentially. Q-Invoice does not use your personal data for purposes other than those described above.
External sales channels
We sell (part of) our articles via the Marktplaats.nl platform. If you place an order through this platform, Marktplaats.nl will share your order and personal details with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - contrary to your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and Cleaning Guru or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in fiscal and criminal investigation
In appropriate cases, [companyname] may be held to share your information in connection with fiscal or criminal investigation by the government on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data for as long as you are a client of ours. This means that we are your customer profileuntil you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.
In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we (have) process and that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.
Right to limit processing
You always have the right to limit the data that we (have) process that relate to or are traceable to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.
Right to transferability
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In such a case, Cleaning Guru can in all likelihood no longer be able to continue the service, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of [companyname]. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is justified, we will make copies and / or copies of data that we process or have processed processed available to you and then permanently cease processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
9644 XP Veendam the Netherlands
T (085) 401-7666
Contact person for privacy issues